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The Daily Dot

Stacy Fernández is a freelance writer, project manager and communications specialist. She’s worked at The Texas Tribune, The Dallas Morning News and run social for The Education Trust New York. Her favorite hobby is finding hidden gems at the thrift store, she loves a good audio book and is a chocolate enthusiast.

Stacy Fernandez

2 image split. Woman talking to remote assistant at store on left. Xfinity sign on right.

xfinity_remote_assistant_tik_tok.png

‘While we were in the store???’: Woman takes her mom to Xfinity to change her cable plan. Then they have her sit down and look at a tablet

Charlotte is a regular Daily Dot contributor with bylines in Insider, VICE, Glamour, The Independent, and more. She holds a Masters&#8217;s degree in Magazine Journalism from City, University of London.

Charlotte Colombo

Xfinity building(l), Woman eating with text that says "My sister recently went to Xfinity and while being attended the clock strikes closing time and was kicked out."(c), Hands putting closed sign on door(r)

xfinity-closing-kicked-out-customer

‘I would’ve went full Karen mode’: Xfinity customer says worker kicked her out at closing time. She was already there for over an hour asking for help

Phil West is a veteran professional writer and editor, and his works include two nonfiction books and articles in myriad print and online publications.

Phil West

Mom says hackers posted wild videos to her TV, listened to family’s private conversations

Xfinity Hack

‘Xfinity knew about it and laughed in our face’: Mom says hackers posted wild videos to her TV, listened to family’s private conversations

Beau Paul is a freelance writer from Austin, Texas. Beau also wrote narrative and dialog for the gaming industry for several years before becoming an entertainment journalist.

Beau Paul

xfinity-price-increase-no-deals

‘I’m in literally the same situation’: Customer thinks there’s something ‘fishy’ with Xfinity after getting $300 bill. Here’s why

Mustafa Gatollari has been an internet culture writer for over a decade. He has a passion for connecting what’s trending on social media to solid research—helping to separate clout-chasing claims from facts.

Mustafa Gatollari

Xfinity customer says they doubled her bill without telling her

Xfinity Bill

‘Wondering why your rate has increased for 2024?’: Xfinity customer says they doubled her bill without telling her—then refused to talk

Xfinity